Speed: From the time it is taken over by La Poste, you will be delivered to your home within 24 hours in metropolitan France and Monaco.
Pick-up / Delivery: During delivery, any damages or theft must be subject to written, precise, complete, dated, and signed reservations by the recipient on the delivery slip.
Loss / Damage: CHRONOPOST is liable for loss or material damage caused to the package during transport or for non-delivery, except in cases of fault by the sender or recipient, force majeure, inherent vice of the item, insufficient packaging, which are non-exhaustive cases of exoneration.
Delay: For national shipments, the deadlines apply for pick-up from Monday to Saturday morning and delivery from Monday to Friday, excluding public holidays. Depending on the services, Saturday delivery is possible as an option.
For international shipments, the deadlines apply for pick-up from Monday to Friday, except for shipments made on Saturday, where the deadlines start from the following Monday. Deliveries are made on working days, excluding public holidays, in the destination country.
Traceability: At any time, using the package number provided by the lip.fr website, you can track your package by logging in (free consultation excluding communication and connection costs from the chosen operator) to the website www.chronopost.fr/transport-express/livraison-colis to find out its current location.