Identification of the seller
Lip is a brand operated by the Société des Montres de Besançon (SMB)
Rue des Maurapans
25870 CHATILLON LE DUC - FRANCE
T. +33 (0)3 81 48 48 58
M.G.H. - MANUFACTURE GENERALE HORLOGERE is appointed by the SMB, official distributor of the Lip brand for E-commerce
Avenue de la Gare
32700 LECTOURE - FRANCE
T. +33 (0)5 62 68 59 00
Applicable law / Disputes
Any order validated on the site E-commerce lip.fr is addressed to the company MGH official distributor of the brand Lip and implies the acceptance without reserve of these general conditions of sale. It is the responsibility of each customer, professional or individual, to read the general terms and conditions of MGH before placing an order.
Orders placed by customers residing in the French metropolitan territory, Corsica and D.O.M.-T.O.M., as in the case of international sales, French legislation will apply. In the event of international sales, for all matters not governed by French law and these general terms and conditions of sale, the parties agree to refer to the provisions of the Vienna Convention on the International Sale of Goods of 11 April 1980.
The products offered for sale comply with French regulations. If necessary, it is the responsibility of the foreign customer to check with the local authorities the possibilities of use of the product he intends to order; MGH cannot be held liable in the event of non-compliance with the regulations of a foreign country where the product is delivered.
The parties will attempt to resolve amicably disputes of any nature or disputes relating to the formation or execution of the sale. Failing agreement, only the courts of MGH's headquarters will have jurisdiction.
The characteristics of the products offered for sale are presented on the website www.lip.fr (hereinafter referred to as "the site"). The photographs do not fall within the scope of the contract. MGH cannot be held liable if errors have occurred.
MGH reserves the right to make any modification it deems useful to its products at any time, and without obligation to modify products previously delivered or ordered, it reserves the right to modify without prior notice the models in the descriptions of the site.
Validity and duration of offers
Our products are offered for sale until stocks run out. We pay particular attention to removing any product from our website in the case of its production stoppage. Sales generated with a promotion that should not have applied due to a technical problem could not be honoured if the exclusion of the said promotion on a product, range or minimum or maximum price had been clearly expressed.
The price of the products
The selling prices of the products on the site are in Euros (possibility to convert to Dollars), all taxes included and excluding any delivery costs. Any delivery costs are at the customer's expense and are invoiced in addition to the selling price of the products and services, if any. Shipping costs vary according to the number and type of products ordered. The customer will always be informed before the final registration of his order of the delivery costs related to his order, and payment will be requested from the customer for the total amount of the purchase. Thus, the choice and validation of a payment method by the customer implies that the latter agrees to pay the related delivery costs. Delivery costs cannot therefore constitute a valid reason to question the order after its final registration.
The customer validates his order when he activates the "VALIDATE" link on the "Secure Payment by Credit Card" page. He then implicitly accepts the order process and these general terms and conditions of sale.
The company MGH confirms the order by e-mail; this confirmation includes all the elements of the order. The data recorded by MGH constitutes proof of the nature, content and date of the order.
Payment can be made by credit card, by cheque or by PayPal. The part dedicated to online payment of the www.lip.fr website is the subject of a security system, with SSL encryption of all this information. Under no circumstances are they managed or stored on our servers and website www.lip.fr
Shipping & Returns
All orders are processed on working days (Monday to Friday). Shipments are processed by the CHRONOPOST or COLISSIMO services of La Poste for metropolitan France and CHRONOPOST for the French overseas departments and territories and internationally.
Delivery times may under no circumstances give rise to damages, withholding or cancellation of pending orders.
The risks related to transport are borne by the buyer who, in the event of damage and/or missing equipment noted upon receipt, will make all customary reservations with the carrier and inform MGH's Customer Service within 24 hours by:
- email: firstname.lastname@example.org form
- letter addressed to the registered office of MGH - E-commerce Department - Avenue de la Gare - 32700 LECTOURE
- telephone: + 33 (0)5 62 68 68 59 00
Shipping by CHRONOPOST
Speed: from the date of pick-up by La Poste, you are delivered to your home within 24 hours in metropolitan France and Monaco.
Acceptance / delivery: Upon delivery, any damage or spoliation must be the subject of written, precise, complete, dated and signed reservations by the recipient on the delivery slip.
Loss / damage: CHRONOPOST is liable for loss or material damage caused to the package during transport or non-delivery, except in the event of fault on the part of the sender or recipient, force majeure, inherent defect of the object, insufficient packaging which are not limited to cases of exemption.
Delay: for national shipments, deadlines are defined as Monday to Saturday morning for pick-up and Monday to Friday for delivery, except on bank holidays. Depending on the services, Saturday delivery is possible as an option.
For international shipments, the deadlines are from Monday to Friday for pick-up, except for shipments handed in on Saturdays, for which the deadlines start on the following Monday. Deliveries are made on working days, except bank holidays, in the country of destination.
Traceability: at any time, thanks to the parcel number provided by the lip.fr website, you can track your parcel by connecting (free consultation excluding communication and connection costs of the chosen operator) to the website www.chronopost.fr/transport-express/livraison-colis to find out where it is located.
Shipments by COLISSIMO
Speed: from the date of pick-up by La Poste, you are delivered to your home within 48 hours (working days for shipments to metropolitan France, Corsica and Monaco).
Security: With Colissimo, your order is delivered to you from Monday to Saturday between 9am and 12pm, by hand and against signature. In the event of absence or impossibility of delivery of your parcel (no guard,...), your parcel postman leaves a delivery notice mentioning the date and address of the post office where you can collect your parcel on presentation of an identity document.
From the date mentioned on the delivery notice, you have 15 days to collect your package. After this period, it will automatically be returned to its sender.
Traceability: At any time, thanks to the parcel number provided by the lip.fr website (ex: 8V00300548899), you can track your parcel by connecting (free consultation excluding communication and connection costs of the chosen operator) to the website www.laposte.fr/colissimo to know where it is located.
All texts and images presented on the site are reserved, for the whole world, under copyright and intellectual property rights; they benefit from copyright. Their reproduction, even partial, is strictly prohibited without the prior formal consent of MGH.
Force majeure, made the prince
Under no circumstances shall MGH be held liable for any breach of its contractual obligations in the event of force majeure or de facto force majeure on the part of the Prince. In these cases, MGH is under no obligation to inform the customer of this inability. In addition, the latter may not terminate his order or initiate any compensation proceedings against MGH.
For any information, question or complaint relating to the lip.fr website, the customer can contact Customer Service:
Tel: + 33 (0)5 62 68 68 59 00
Lip watches offer their customers a commercial guarantee of 24 months from the date of purchase. This guarantee will be limited solely to the repair or replacement of defective products ordered on the lip.fr website, without its liability being sought further in any other way.
This warranty extends to the operation of the mechanical movement or quartz module, excluding the battery, bracelet, glass and case (for gold plating less than 3 microns). After repair, a new warranty identical to the first, particularly in terms of duration and conditions, is issued for replaced or repaired parts. Throughout the life of the product, the individual customer also has the possibility of applying the guarantee against hidden defects as provided for in Articles 1641 et seq. of the Civil Code.
MGH disclaims all liability in the event of improper handling of its products. The following list of cases, for which the guarantee does not apply, is not exhaustive:
- in the event of damage resulting from accidents
- in the event of interventions outside the MGH services
- in the event of the presence of rust in the movement of leaking watches
For all orders delivered in France, returns for exchange or refund are free of charge. For any other country, the return costs are at the customer's expense. The SMB after-sales service of the lip.fr website is the only one authorized to repair equipment and products under warranty. Defective products covered by this warranty must be sent to SMB, Service Après Vente, Rue des Maurapans, 25870 CHATILLON LE DUC - FRANCE.
Cancellation of order
The customer has 30 (thirty) days from delivery to return the product free of charge, for metropolitan France. The price of the product is then refunded within a maximum of fourteen days from the date of return of the product to the premises of MGH. For other countries, returns are at the customer's expense.
However, products returned incomplete, damaged or defective due to improper handling will not be returned or exchanged.
Confidentiality of data
Any personal data concerning you (name, address, telephone, fax or e-mail numbers, IP address of your computer...) that you may have communicated to us via the website www.lip.fr will not be communicated to third parties.
This information will not be used without your consent, we will only use it to send you e-mails or letters.
In accordance with the law "Informatique et Libertés" in its article 34, you have the right to access, rectify and delete data concerning you. To exercise this right, please contact MGH, web service, avenue de la Gare 32700 Lectoure France or by e-mail.
The archiving of purchase orders and invoices is carried out on a reliable and durable medium in order to correspond to a faithful and durable copy in accordance with article 1348 of the Civil Code.